FAQs

 

 

Book with confidence - 100% money back guarantee

All customers can purchase tickets with confidence knowing that we offer a 100% money back guarantee should anything mean that the events can't go ahead. We will refund the full amount that you paid for your tickets, including the booking fee.

What will be done to make this event safe?

It is our mission to provide the safest environment possible so you can kick back, relax and enjoy yourself. We are fully compliant with government restrictions on social distancing. Once your tickets have been scanned, our friendly stewards will help you set up your space in the viewing area and will make sure you are a safe distance away from any other group. Additional measures will also be put in place for a safe event experience, following all government guidelines. This includes our staff wearing PPE, safely distanced toilets, hand sanitising stations and clearly marked queueing points.

How do the tickets work?

Each film screening on each day requires a ticket, please find price per ticket below:
 
Thursday evenings - £6
Friday, Saturday & Sunday evenings (including live comedy) - £18.50
Saturday & Sunday afternoons - £16.50 with half-price tickets for children aged 12 and under
There is a limited number of VIP positions available per screening - £24.50
 
*All tickets are subject to a per-ticket booking fee.

Can I bring my own food & drink?

No external food or drink is allowed into our Film & Food Fest events. There will be a multitude of on-site vendors and bars selling delicious food and drink in each location.

Do I need a paper ticket?

All tickets will be sent to you electroniclly via email - no need to print them out, they can be scanned on your phone when you arrive.

Can I buy a ticket on the door?

We always recommend purchasing in advance to avoid disappointment but if there are still tickets available for a screening you will be able to purchase these on the door. There will be a card machine at the ticket tent for you to purchase tickets, please note there will be no cash accepted.

What happens if it rains?

All of our events are outdoor and will go ahead in the event of rain. Please check the forecast on the day of the screening and come prepared for the conditions. If it does rain we just need to call upon the Great British spirit, dress accordingly, and live for the moment!

Are children allowed to attend?

Guests of any age can attend but those under 16 must be accompanied by an adult over the age of 18. The film certification always applies, so please make sure the film is suitable and of the correct certification. We reserve the rights to refuse entry to anyone under 16 who is unaccompanied or anyone who is under the certification age.

Do young children have to have a ticket?

Children under 2 can come in for free.

When can I arrive?

Gates open 3 hours before the film in the evening and 2 hours before the film in the afternoon. Arrive early to soak up the atmosphere, choose from some of the delicious food we have on offer, grab a drink from one of the bars on site and take in some live comedy before the screening starts. All comedy will take place prior to the film screenings on Friday, Saturday and Sunday evenings only.

Is seating provided?

Unless you have purchased a VIP ticket, you will need to bring your own blanket or camping chair to sit on. A VIP ticket includes a luxury deckchair in a prime position.

Can I bring my dog?

Only service dogs are allowed at the screenings. As much as we love dogs, no other dogs are allowed at any of our events. We apologise for any inconvenience.

Is on-site parking available?

We always try to select venues that are either centrally located or have parking. Please read the location pages for venue specific information.

Can I smoke?

Smoking is not allowed within the seating areas for the comfort of our guests. This includes e-cigs and vapes. There will be a designated smoking area away from the audience, but some locations do stipulate no smoking on any part of the grounds. Please be considerate of others and abide by this rule.

Will there be toilets at the screenings?

Yes, all of our events have toilet facilities, including accessible facilities.

Can I get a refund?

Tickets can not be refunded after purchase unless the event is cancelled or postponed for any reason. If the event is cancelled you will receive a full refund including booking fee.

 

 

 

 

 

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